Free guide5 Mistakes
Costing Your Business Customers
(and exactly what to do instead)
A plain-talking guide for small business owners who want happy customers, fewer complaints, and more 5-star reviews.
- Copy-paste templates for every scenario
- The LEAP method for handling complaints
- A one-page quick-win checklist
Grab your free copy
Pop your email in and we'll send the guide straight to your inbox.
The 5 mistakes — and the fixes.
After thousands of customer interactions across utilities, broadband, tech support and fintech, the same mistakes show up again and again. Here's how to stop making them this week.
- 1
You're taking too long to respond
Silence feels like you don't care — even when you do. Get the auto-reply template that wins trust in 10 minutes.
- 2
Your complaint handling makes things worse
Use the LEAP method + a word-for-word response template that turns angry customers into loyal ones.
- 3
You're not asking for reviews
72% of customers will leave one if you just ask. Steal the message that actually gets sent.
- 4
Your FAQs and policies are confusing
Rewrite stiff legal-speak into friendly language that makes customers feel safe to buy.
- 5
You're not turning buyers into regulars
A simple 7-day follow-up that catches problems, earns reviews, and opens repeat sales.
- Get the free guide →
Bonus
A quick-win checklist
One page. Every action from the guide. Tick 3 off this week and your customers will notice.
96%
of unhappy customers never complain — they just leave.
5×
more expensive to attract a new customer than keep an existing one.
Plain talk. Years of experience. Zero fluff.
I help small business owners build customer experiences that keep people coming back — without the overwhelm. This guide is everything I wish someone had handed me on day one.
Get the free guide@clientresolve